UK MAINLAND FREE EXPRESS DELIVERY – Most of the United Kingdom is covered by our Free delivery service. The prices you see on our website are the prices you will pay to purchase your product and have it delivered to your door by DPD. Unlike our competitors we do not impose a maximum weight limit on orders, therefore, you will have no nasty surprises or extra charges at checkout.

All orders typically placed and paid for before 11am will be despatched the same working day on a 24hr delivery service with DPD, All orders placed after 11AM will be despatched the next working day. Our days of despatch are Monday to Fridays excluding bank holidays. Our despatch times may change from time to time, this will be clearly visible on the banner at the top of every page on our website.

HIGHLANDS, ISLANDS & NORTHERN IRELAND – For those in the Highlands, Islands or Northern Ireland your shipping will be auto calculated for you at the checkout stage, this will be dependent on your delivery location and the services available to you. 

Shipping costs will vary for the Highlands, Islands or Northern Ireland depending on the service selected which will be auto calculated prior to checkout using out postcode shipping tool in the basket section of our website.

Any postcodes that are deemed remote by our carriers may also incur a delivery surcharge at checkout and take up to 1 extra working day to be delivered. We may, depending on your postcode utilize a different carrier for your delivery, this is for more remote areas where there is a clear cost benefit to the customer. Deliveries to more remote areas may take up to 1 extra working day to be delivered. 

DAMAGE IN TRANSIT POLICY 
On the rare occasion that a customer order is damaged in transit, a replacement of the damaged item will be shipped within 24 hours. We may request photographic evidence of the damage/s from you if the courier has not made a note of the damage at delivery stage. If you notice your parcel is damaged before taking receipt from the courier we request that you decline the delivery as damaged and inform us with 24 hours via our freephone number, email (info@willowparkseeds.co.uk) or via the contact form. All of which can be found on our contact page.    

FAILED DELIVERY DUE TO COURIER ERROR 
From time to time a courier may mark a parcel as not being able to be delivered (no access, no answer at or cannot find address etc…). In these rare instances of courier mistakes/error our internal systems will raise the issue to our in house customer service team who will promptly rectify the issue with DPD to get your order delivered the same or next day. 

RETURNS & NON DELIVERIES 
Returns and non-deliveries. If we have a parcel returned to us due to the customer providing an incorrect address or failure to collect a parcel from a third party (eg. click and drop) address – there will be NO refund of any original postage costs and we may deduct the return fee dependent on the circumstances. 

OVERSEAS ORDERS

Non UK Mainland deliveries, are the responsibility of the purchaser and you need to adhere to your own importing regulations. Please contact us if your country does not have an automatic postage quote.

If you choose to ship overseas you are responsible for any customs charges and postage will not be refunded in the instance that your parcel is held up or refused by customs.